Find out how our team of health care advisors and respiratory nurse specialists can support you with expert asthma advice.
On this page:
- What can I contact the Helpline about?
- How can I contact the Helpline?
- Who will I get through to?
- What if I can't get through?
- How much does it cost to call?
- What if I have speech or hearing difficulities?
- What will you do with my personal information?
Our Helpline team is here to support everyone with asthma, their families, friends, and healthcare professionals. You can contact us with any of your asthma questions and concerns.
“There’s no such thing as a silly question,” says Helen Sinton, Head of Services. “The more you know about your asthma, the better your chance of staying well, so don’t be afraid to ask. Our health care advisors and respiratory nurse specialists are here to help.”
Remember: the Asthma UK Helpline offers advice and support, not medical treatment. If your asthma symptoms are getting worse, call 111 or make an urgent appointment with your GP or asthma nurse to review your treatments.
Call 999 for an ambulance if:
you’re having an asthma attack and your symptoms don’t improve after ten puffs of your blue reliever inhaler.
You can call us on 0300 222 5800, Monday-Friday, 9am-5pm.
The service is closed on Bank Holidays, and between Christmas and New Year. It may also be closed at other times for training.
Calling the Helpline on 0300 222 5800 gets you through to either a health care advisor or a respiratory nurse specialist. You can choose from an option menu:
Choose option 1 to speak to a health care advisor
Our health care advisors can give general, non-medical, advice about your asthma, and signpost you to relevant pages on our website. They can also put you through to one of the respiratory nurse specialists if you need clinical advice.
Choose option 3 to speak to a respiratory nurse specialist
Our respiratory nurse specialists can give expert clinical advice and support about diagnosis, treatment, symptoms, and side effects.
There may be times when we can’t answer your call straight away. If all our respiratory nurse specialists are busy, you may be transferred to a health care advisor who can arrange a call back from one of the nurses.
Our team of health care advisors and respiratory nurse specialists will use your personal information only to be able to answer your question fully and to give you the advice and support you need at the time of your call.
We keep an anonymous record of the types of calls and messages we get on the Helpline, so we can continue to review and improve the service.
Last updated November 2020
Next review due November 2023
If you need medical help please call:
- England and Scotland: NHS 111
- Wales: NHS 111 or 0845 4647 (to find out which, visit their website: 111.wales.nhs.uk/contactus)
- Northern Ireland: call your GP out of hours service.
Remember, always call 999 if you need urgent medical help.