Asthma UK Helpline

Questions about your asthma? For expert advice, information and support call our Helpline.

Find out how our team of health care advisors and respiratory nurse specialists can support you with expert asthma advice.  

On this page: 

What can I contact the Helpline about?

Our Helpline team is here to support everyone with asthma, their families, friends, and healthcare professionals. You can contact us with any of your asthma questions and concerns.

“There’s no such thing as a silly question,” says Helen Sinton, Head of Services. “The more you know about your asthma, the better your chance of staying well, so don’t be afraid to ask. Our health care advisors and respiratory nurse specialists are here to help.”

Remember: the Asthma UK Helpline offers advice and support, not medical treatment. If your asthma symptoms are getting worse, call 111 or make an urgent appointment with your GP or asthma nurse to review your treatments.   

Call 999 for an ambulance if:

you’re having an asthma attack and your symptoms don’t improve after ten puffs of your blue reliever inhaler.

How can I contact the Helpline?

You can call us on 0300 222 5800, Monday-Friday, 9am-5pm.

Or you can contact our respiratory nurse specialists via WhatsApp on 07378 606728.

The service is closed on Bank Holidays, and between Christmas and New Year. It may also be closed at other times for training. 

Who will I get through to?

Calling the Helpline on 0300 222 5800 gets you through to either a health care advisor or a respiratory nurse specialist. You can choose from an option menu:

Choose option 1 to speak to a health care advisor

Our health care advisors can give general, non-medical, advice about your asthma, and signpost you to relevant pages on our website. They can also put you through to one of the respiratory nurse specialists if you need clinical advice.

Choose option 3 to speak to a respiratory nurse specialist

Our respiratory nurse specialists can give expert clinical advice and support about diagnosis, treatment, symptoms, and side effects.

What if I can’t get through?

There may be times when we can’t answer your call straight away. If all our respiratory nurse specialists are busy, you may be transferred to a health care advisor who can arrange a call back from one of the nurses.

You could also send a message on Whatsapp 07378 606728. Our respiratory nurse specialists will get back to you within 24 hours.    

How much does it cost to call?

Calls to the Helpline are charged at a local rate. Calling the Helpline should cost no more than any 01 or 02 number and will count towards any inclusive minutes in a phone contract.

What if I have speech or hearing difficulties?

Please get in touch with us using WhatsApp to get expert advice from one of our respiratory nurse specialists. Just send us a message on 07378 606728.

What will you do with my personal information?

Our team of health care advisors and respiratory nurse specialists will use your personal information only to be able to answer your question fully and to give you the advice and support you need at the time of your call.

We keep an anonymous record of the types of calls and messages we get on the Helpline, so we can continue to review and improve the service.

The Helpline is a confidential service. In very rare situations the team may have to break confidentiality. For example, if a caller is at risk of harm from themselves or others. You can read our privacy policy here. 

 

Last updated November 2020

Next review due November 2023