Questions about your medicines? Worried about your child’s asthma symptoms? Want to reduce your risk of an asthma attack?
Whatever your concern, speak to our team of expert asthma nurses by calling our confidential Helpline on 0300 222 5800 between 9am and 5pm, Monday to Friday.
Who can call the Helpline?
Our small team of asthma expert nurses is here to support people with asthma, their families and friends, and healthcare professionals.
How can the Helpline help me?
Our friendly expert nurses can give advice and information tailored to you about:
- managing symptoms
- dealing with the side effects of asthma medicines.
There’s no such thing as a silly question. The more you know about your asthma, the better your chance of staying well, so don’t be afraid to ask. Our nurses are here to help.
So far in 2016…
- 99 per cent of callers said they would recommend the service to others
- 95 per cent said they felt more in control of their asthma after speaking to our Helpline team.
When is the Helpline open?
You can call the Helpline Monday-Friday, 9am-5pm, except on bank holidays and between Christmas and New Year. The service may be closed for short periods at other times for training.
Can I leave a message and get you to call me back?
During busy times we may not be able to answer your call straight away. If that happens, please leave us a message, including your name and number. One of our nurses will call you back as soon as possible. We will attempt to phone you back three times, so if you are unable to take our calls, contact the Helpline again. Please note that when we call back it will show on your handset as a private number.
What if it’s an emergency?
If you are having an asthma attack right now, or you can’t breathe normally and your reliever inhaler (usually blue) isn’t helping, please hang up and call 999 for an ambulance. If you are having other difficulties with your asthma, please contact your GP. You can also call NHS Direct on 111 (for England and Scotland), or 0845 46 47 (in Wales).
How much does it cost to call?
Calls to the Helpline are charged at a local rate. Calling the Helpline should cost no more than any 01 or 02 number, and will count towards any inclusive minutes in a phone contract.
What if I have speech or hearing difficulties?
We offer the Talktype facility for callers who have speech difficulties and/or hearing difficulties and who have access to a textphone. A Typetalk operator will join the line to relay the conversation.
Can I email the Helpline?
If you'd rather email us, you can use the Helpline Contact Form to tell us your query and we'll reply within five working days. You can choose how you would like to be contacted and what time of day is best for you.
What will you do with my personal information?
The nurses will only use any personal information you provide to deal with your enquiry. In rare situations they may have to break that confidentiality, for example if a caller is at risk of harm from themselves or from others. Helpline calls may be recorded or monitored to help us train our staff and check how well we’re doing.
How can I get the most out of the call?
The more information you can tell us about your asthma, the more we can tailor our advice. So if you can, have these things to hand when you call.
- Written asthma action plan or symptom calendar.
- Best peak flow score (and current score).
- Any inhalers or medicines you’re currently taking.
Remember: the Helpline offers advice, information and support, but not medical treatment or care. Seek advice from your GP or other healthcare provider as needed.
At the end of your call, you may be asked to provide feedback on the service you received. This is an automated telephone survey which asks for simple yes/no responses to five questions. This feedback helps us make sure we keep getting better at helping people affected by asthma. We’re very grateful to everyone who takes the time to do this.