Asthma UK WhatsApp Service

Questions about your asthma? Send the Asthma UK Helpline a WhatsApp message on 07378 606 728 and we’ll respond within 24 hours on a working day.

Find out how to send a WhatsApp message to a respiratory nurse specialist on the Helpline using our step-by-step guide.

On this page:  

Who is the WhatsApp service for?
Step-by-step guide
Contact and wait times
How we look after your personal data

Who is the WhatsApp service for?

Our WhatsApp messaging service is for anyone with asthma, their family, carers or healthcare professionals. If you are under 18, you need to have parental consent before we can help you. 

The WhatsApp service is a good option if: 

  • your question is not urgent and you don’t need an answer straight away 

  • you have hearing or speech difficulties 

  • you feel more comfortable sending a message rather than speaking on the phone. 

We can't accept audio or video calls on the WhatsApp number. Please call our Helpline on 0300 222 5800 to speak to one of our respiratory nurse specialists or health care advisors.

Don't have WhatsApp? Please call our Helpline team on 0300 222 5800 or email us.

Call 999 for an ambulance if:

you’re having an asthma attack and your symptoms don’t improve after ten puffs of your blue reliever inhaler

Step-by-step guide 

  1    Scan the QR code

 

This takes you straight to the WhatsApp chat – use your phone’s QR scanner app, or camera. Or you can use WhatsApp Web.

Once you’ve sent a message WhatsApp will save the number. You can save this as a new contact as ‘Asthma UK WhatsApp’.

You can also add our WhatsApp number manually. Add 07378 606 728 as a new contact in your contacts list and name it ‘Asthma UK WhatsApp’.

 

 

  2    Start the chat!

 

  • Open WhatsApp
  • Go to Chats tab
  • Tap the new chat  icon > type 'Asthma UK WhatsApp' in the search bar and type 'Hi' to start the chat.

 

  3    Follow the instructions in the WhatsApp chat

 

Choose from the options available in the chat. This is so we can put you in touch with the respiratory nurse specialist best suited to answer your question.

 

Contact and wait times

Our respiratory nurse specialists are here to pick up your messages Monday-Friday, 9am-5pm. 

Please note due to WhatsApp business policy, we cannot respond to any message older than 24 hours.

If you send a message on a weekday after 5pm, we will answer you within 24 hours.

If you sent us a message after 5pm on a Friday, at a weekend, or bank holiday, please contact us again during opening hours.

How we look after your personal data

Once you’ve finished the chat, the message thread will still be visible in WhatsApp on your phone. It is up to you to delete this or not.

To protect your privacy, Asthma UK deletes all completed chats after one month. This means that if you contact us again more than a month later, we won’t have any information about your previous chat with the respiratory nurse specialist.

All chats to the WhatsApp messaging service are confidential. In rare situations, we may have to break that confidentiality. For example, if we think you are at risk of harm from yourselves or from others. You can read our privacy policy.

WhatsApp is a third-party service and Asthma UK cannot accept liability for data held by WhatsApp or breaches of that data. Security of data cannot be guaranteed in messages you send to us through WhatsApp. You can also read WhatsApp’s privacy policy and terms of service.


Bupa UK Foundation logo 

Asthma UK's WhatsApp service is part-funded by Bupa UK Foundation.