How does it work?
Send us a message, whether you’ve got a question about taking your medicines or you want to understand what triggers your asthma. There’s no question too big or small. The Asthma UK nurse team are here to help and the more you know about your asthma, the better your chance of staying well. This service is intended for people aged 18 and over.
When it is open?
The WhatsApp chat service is open between 9am and 5pm, Monday to Friday.
What happens if I send a message in the evening or at the weekend?
The service is currently open Monday to Friday 9am-5pm so we won’t be able to respond to messages that come in outside of these times straight away. The service is closed on weekends and public holidays.
When will you get back to me?
It depends on how many people are using the service. We can't always get back to you instantly. If the service is quite busy we might be responding to several people so bear with us.
We aim to respond to your message within three working days.
Can I call you via WhatsApp?
We won't be accepting audio or video calls on this number. You can call us on 0300 222 5800 (option 1) to speak to one of the asthma nurses.
What should I do in an emergency?
If you are having an asthma attack, or you can’t breathe normally and your reliever inhaler (usually blue) isn’t helping, please call 999 for an ambulance.
What do you do with the messages I send?
We delete chats that have finished at least once a month. So if you contact us again more than a week later, we won’t have any information about your previous chat with the Asthma nurse.
The message thread will still be visible by you in your WhatsApp account and it is your responsibility whether you delete this or not. WhatsApp is a third-party service and Asthma UK cannot accept liability for data held by WhatsApp or breaches of that data. Security of data cannot be guaranteed in messages you send to us through WhatsApp.
What will you do with my personal information?
We will only use any personal information you give us to deal with your questions, we ask your age and gender so we can provide personalised advice and support.
We keep anonymised details of the topic of messages so we can continue to improve the helpline service. We may also supply this information back to our grant funders.
I don’t have WhatsApp, how do I contact the nurses?
You can call the nurse team on 0300 222 5800 or email us.
Asthma UK’s WhatsApp service is part-funded by Bupa UK Foundation.