Step by step guide: How does it work?
Step 1: Find out if WhatsApp is for you.
Step 2: Save the number 07378606728 in your contact.
Step 3: Say hi to our nurse!
Step 4: Answer the triage questions.
Step 5: After you have finished your chat with our nurse.
1 Scan the QR code
This takes you straight to the WhatsApp chat – use your phone’s QR scanner app, or camera. Or you can use WhatsApp Web.
Once you’ve sent a message WhatsApp will save the number. You can save this as a new contact as ‘Asthma UK WhatsApp’.
You can also add our WhatsApp number manually. Add 07378 606 728 as a new contact in your contacts list and name it ‘Asthma UK WhatsApp’.
2 Start the chat!
- Open WhatsApp
- Go to Chats tab
- Tap the new chat icon > type 'Asthma UK WhatsApp' in the search bar and type 'Hi' to start the chat.
3 Follow the instructions in the WhatsApp chat
Choose from the options available in the chat. This is so we can put you in touch with the respiratory nurse specialist best suited to answer your question.
4 Answer the triage question.
To speak to the most suitable nurse about your asthma queries, please answer the triage question and our nurse will aim to get back to you within 24 hours*.
We are a small team of 6 nurses in asthma UK. Our nurses are here to help 9am - 5pm, Monday to Friday (except public holidays). *If you send a message outside the weekdays or during public holidays, we will respond as soon as possible when we are back at work. If you send a message during the evenings on a weekday, we will answer you within 24 hours.
5 After you have finished your chat with our nurse.
The message thread will still be visible by you in your WhatsApp account and it is your responsibility whether you delete this or not.
On the other side, to protect your privacy - Asthma UK deletes all finished chats that are over one week old, so if you contact us again more than a week later, we won’t have any information about your previous chat with the asthma nurse.
WhatsApp is a third-party service and Asthma UK cannot accept liability for data held by WhatsApp or breaches of that data. Security of data cannot be guaranteed in messages you send to us through WhatsApp.
I don’t have WhatsApp, how do I contact the nurses?
You can call the nurse team on 0300 222 5800 or email us.
Asthma UK's WhatsApp service is part-funded by Bupa UK Foundation.