WhatsApp Chat Helpline

There’s no question too big or small.
Send our Asthma UK nurse a WhatsApp message on 07378 606 728, to get to know more about your asthma.

Step by step guide: How does it work?

  1   Find out if WhatsApp is for you.

  2   Save the number 07378606728 in your contact.

  3   Say hi to our nurse!

  4   Answer the triage questions.

  5   After you have finished your chat with our nurse.

 

 

 1  Find out if WhatsApp is for you.

 

  • Have hearing or speech difficulties
  • Feel uneasy to speak on phone during an asthma flare up
  • Have a non-urgent question that do no require calling

 

If you are under 18, you need to have parental consent before you speak to you.

If you are having an asthma attack, or you can’t breathe normally and your reliever inhaler (usually blue) isn’t helping, please call 999 for an ambulance.

Find out if WhatsApp is for you

 

 2  Save the number 07378606728 in your contact.

 

You can scan the QR code with your camera to chat with us on your phone.

If you use WhatsApp Web, you can click here

If you are saving the number manually, you can name it ‘Asthma UK’, then:

  • Open WhatsApp.
  • Go to Chats tab.
  • Tap the new chat  icon > type 'Asthma UK' in search bar.

scan_me

 

 3  Say hi to our nurse!

 

Type and say 'Hi' to our nurse!

Remember:

We won't be able to accept audio or video calls on WhatsApp number. To speak to an asthma nurse, please call 0300 222 5800 (option 1).

Text-only

 

 4  Answer the triage question.

 

To speak to the most suitable nurse about your asthma queries, please answer the triage question and our nurse will aim to get back to you within 24 hours*.

Remember:

We are a small team of 6 nurses in asthma UK. Our nurses are here to help 9am - 5pm, Monday to Friday (except public holidays). *If you send a message outside the weekdays or during public holidays, we will respond as soon as possible when we are back at work. If you send a message during the evenings on a weekday, we will answer you within 24 hours. 

Triage

 

 5  After you have finished your chat with our nurse.

 

The message thread will still be visible by you in your WhatsApp account and it is your responsibility whether you delete this or not.

On the other side, to protect your privacy - Asthma UK deletes all finished chats that are over one week old, so if you contact us again more than a week later, we won’t have any information about your previous chat with the asthma nurse.

Remember:

In rare situations we may have to break that confidentiality, for example if we think you are at risk of harm from yourselves or from others. You can read our privacy policy.

WhatsApp is a third-party service and Asthma UK cannot accept liability for data held by WhatsApp or breaches of that data. Security of data cannot be guaranteed in messages you send to us through WhatsApp.

You can also read WhatsApp’s privacy policy and terms of service.

Data

 

I don’t have WhatsApp, how do I contact the nurses?

You can call the nurse team on 0300 222 5800 or email us.


Bupa UK Foundation logo 

Asthma UK's WhatsApp service is part-funded by Bupa UK Foundation.